My Complain Letter to the Hosting Company
Dear Sir,
I have an account under your service: www.allianceofsolution.com.
I have been subscribed to your service for over 2 years. I have been loyal and trust the service provided by you. I even promoted the service to my good colleagues, yet I never received any recognition from your company, but that is not the point.
Eventually, after I’ve renewed my 3rd year of subscription, I noticed that there are lacking in the service and support obtain from your site. I am very disappointed with the service/problems. Among issues faced are:
- Web hosting lost of connection
- Email hosting lost of connection
As the result, my clients cannot access my corporate website and cannot send emails to me. This will resulted in a lost on my side!
The feedback from your side is very poor and un-relevant.
Honestly, I’ve been in ICT development for some time, and NEVER I CAME ACCROSS THIS SCENARIO: whereby a hosting company TOTALLY SHUTS DOWN ALL CONNECTIVITY due to backup.
Get real!!! You’ve should have secondary hard drive running: concurrent with the original system. In addition, should also a regular/periodical backup be carried out!
On behalf of Access Alliance team, I really appreciate if you could advice me on this matter or even provide me with some sort of compensation.
I do look forward on your advice in regards to this matter.
Thank you.
Kind regards
